Privacy Policy

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Privacy Policy

Avanza Flooring Company Limited
Last updated: 27 May 2026

Avanza Flooring Company Limited (“we”, “us”, “our”, or “Avanza Flooring”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request quotations, or use our services.

We process personal data in accordance with the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

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1. Who We Are

Avanza Flooring Company Limited is a flooring supply and installation company based in Newbury, Berkshire, United Kingdom.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us using the details on our website.

 

2. Information We Collect

We may collect and process the following information:

Information You Provide Directly

• Name

• Address

• Telephone number

• Email address

• Details relating to quotations or flooring enquiries

• Information submitted through website contact forms

• Any correspondence you send to us

 

Information Collected Automatically

 

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Website usage data

• Pages visited and time spent on the website

• Cookie and analytics information

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3. How We Use Your Information

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We use your information to:

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• Respond to enquiries and provide quotations

• Supply and install flooring products and services

• Manage appointments and customer communications

• Process payments and invoices

• Improve our website and services

• Comply with legal and regulatory obligations

• Prevent fraud or misuse of our website

• Maintain internal records

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We only collect personal data where we have a lawful basis to do so.

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4. Lawful Bases for Processing

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Under UK GDPR, we rely on the following lawful bases:

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• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests

 

Legitimate interests may include operating our business efficiently, improving customer service, responding to enquiries, and protecting our website and business from misuse.

 

5. Marketing Communications

We may occasionally contact you with updates, offers, or information relating to our products and services where permitted by law.

 

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

• Requesting removal from our marketing list

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We will never sell your personal information to third parties.

 

6. Sharing Your Information

 

We may share your information with trusted third parties where necessary for business operations, including:

• Payment providers

• Accountants and professional advisers

• Flooring suppliers and manufacturers

• IT and website service providers

• Delivery companies

• Legal or regulatory authorities where required by law

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All third parties are required to respect your personal information and process it in accordance with data protection laws.

7. Data Storage and Security

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We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we take security seriously, no internet transmission or electronic storage system can be guaranteed as completely secure.

8. How Long We Keep Your Information

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We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

Retention periods may vary depending on the nature of the information and our legal obligations.

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9. Your Rights

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Under UK data protection law, you have rights including:

• The right to access your personal data

• The right to correct inaccurate information

• The right to request deletion of your data

• The right to restrict processing

• The right to object to processing

• The right to data portability

• The right to withdraw consent

• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

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To exercise any of these rights, please contact us using the contact details provided on our website.

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10. Cookies

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Our website may use cookies and similar technologies to improve user experience and monitor website performance.

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Cookies may be used for:

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• Website functionality

• Analytics and performance monitoring

• Remembering user preferences

• Security purposes

You can control or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy if applicable.

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11. Third-Party Links

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Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage users to read the privacy policies of any external sites they visit.

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12. Children’s Privacy

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Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page with a revised “Last updated” date.

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14. Contact Information

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If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Avanza Flooring Company Limited
Newbury, Berkshire, United Kingdom

You may also contact the Information Commissioner’s Office (ICO) via:

https://ico.org.uk